Shipping and Returns Policy

At Swarn New Delhi, every order is handled with care to ensure a smooth and transparent shopping experience. Please read our shipping and returns policy carefully before placing your order.

Shipping Policy
All orders are processed and dispatched within 4 to 5 working days from the date of order confirmation. Once shipped, delivery timelines may vary depending on your location and the courier partner’s serviceability. While we strive to ensure timely delivery, delays due to unforeseen circumstances such as weather conditions, regional restrictions, or courier issues are beyond our control.

You will receive a shipping confirmation once your order has been dispatched. Please ensure that the shipping address and contact details provided at checkout are accurate, as we are not responsible for delays or non-delivery caused by incorrect information.

Returns Policy

At Swarn New Delhi by The Roots of India, each piece is carefully handcrafted and undergoes thorough quality checks before dispatch. In order to maintain the integrity, hygiene, and authenticity of our garments, we do not offer returns or exchanges.

Your satisfaction is very important to us. If your order arrives damaged, incorrect, or with a genuine quality concern, please reach out to our team within 48 hours of delivery at [email/contact]. We will carefully review the issue and do our best to support you with a fair resolution.

To help us understand the concern, we may request clear photographs and order details. Items that have been used, altered, or damaged after delivery may not be eligible for review.

We remain committed to ensuring that every Swarn New Delhi piece you receive reflects the care, craftsmanship, and quality we stand for.

Important Notes
Shipping charges, if any, are non-refundable. Items purchased during sales, promotions, or special offers may not be eligible for return unless explicitly stated. We recommend recording an unboxing video at the time of delivery to help resolve any rare issues related to damaged or incorrect items.

For any assistance regarding shipping, returns, or order-related queries, please contact our customer support team. We are always happy to help.